Returns & Exchanges

We want you to be fully satisfied with your gear; if you are not, you can return your items within 30 days of delivery for a full refund. All returned products must be in their original packaging and in new, unused condition to qualify.

1

Initiate Your Return

Log in to your Zwift account and visit the order history page to select the items you wish to return and generate a return authorization.

2

Prepare the Package

Securely pack your items in the original shipping box, ensuring all manuals, cables, and components are included to avoid restocking fees.

3

Label and Ship

Affix the prepaid shipping label provided in your return portal to the outside of the box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the hardware or apparel, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing